Shipping/Ecommerce Policies 2017-07-24T19:33:23+00:00

Online Ordering

The Lighting House is now offering online ordering in an effort to better serve our customers. If you have questions about any products, warranties, shipping times, our return policy, or privacy please contact us at ten.e1513311252suohg1513311252nithg1513311252ileht1513311252@ofni1513311252 or call us at (802)-985-2204.

Products

At The Lighting House we strive to offer quality lighting and fan products. We have a wide selection from top name brands across the nation. We use high quality images to showcase the product as accurate as possible. However, some products can look different in person from what you see on your computer or tablet/phone. If you have any questions about any products you see on our site don’t hesitate to email or call us.

Warranties

The Lighting House will ensure our customers receive any warranty that is covered by the manufacturer warranty. If you purchased a product and find it is defective please contact us as soon as possible so we can process your claim. Once your claim is processed, we will be in contact with you to inform you on the next step. However, we are not in any way liable for installation fees of any kind.

Shipping Lead Times

Shipping lead times vary from manufacturer to manufacturer and product to product. If the product is in stock it will be shipped out within 24 hours. If we have to order product from a manufacturer it can take up to twenty business days depending on factory availability.

While custom orders can take anywhere from four weeks to eight weeks.

We understand some projects are time sensitive so we strongly suggest you contact us for accuracy in product availability.

Once your order is placed, we will confirm availability and shipping date.

Return Policy

All returns must first be approved by a representative at The Lighting House. Returns must be accepted within ten days of receiving your product. NO returns will be accepted after ten days. All non-approved returns will be refused.

Defective/Damaged and Errors

If you find your product is damaged, defective, or simply not the correct product or finish please kindly report them to ten.e1513311252suohg1513311252nithg1513311252ileht1513311252@ofni1513311252 or call us at (802)-985-2204. Please have your name, invoice number, and a description of defect or damage for ease of processing. We will then send a Return Goods Authorization number and pickup the product at no cost to the customer, and quickly ship a replacement out. If the customer does not want a replacement but rather a refund, we will then credit them back.

Non-defective Returns

A 25% restocking fee will be charged to return any goods that are non-defective. Items must be returned in their original packaging, with all the components and pieces it came with, no wires have been cut and must be in good condition. Any items that have been installed are non-returnable. Shipping and handling charges are non-refundable. The customer is responsible for any return shipping charges. We will then credit the customer back (minus the 25% restocking fee) after a full inspection of the returned items. PLEASE HOLD ONTO ORIGINAL BOXES AND PACKAGING.

Again, as mentioned above, we can only accept a return that a Return Goods Authorization number has been issued. And the product is returned in original boxing and packaging. Products may be returned within ten days of receiving them. Orders that are returned after the ten days or without an RGA # will no longer be accepted.

Items not eligible for Return

There are some items that simply cannot be returned. Products and items such as…

  • Closeout Products
  • Custom products
  • Made-to-order goods
  • Items without prior Return Authorization
  • Items received more than 10 days ago.
  • Any item not in it’s original packaging.
  • Light bulbs, parts, replacement glass, etc…

Again, Do Not return any goods without prior authorization. Any goods returned without authorization is subject to an automatic 50% restocking fee or no refund at all.